OSIM 1103 - Business Communications Description A presentation of the principles of effective oral and written communications. Provides a discussion of verbal and nonverbal communication, resume and interview preparation, business letter writing, dictation skills, business reports, presentations, and case studies. Outside lab time will be required.
Pre-Requisite Completion of CISQ 1103 with grade greater than or equal to C.
3 Credit Hour(s)
Contact Hours 45 lecture hours
3 Faculty Load Hour(s)
Semesters Offered Fall, Spring, Summer
ACTS Equivalent BUSI2013 (ACTS Business) - Business Communications
Grade Mode A-F
Learning Outcomes Students completing this course will:
- Explain the essential components of the communication process.
- Distinguish appropriate from inappropriate aspects of written business messages.
- Explain the qualities and contents of a successful resume and letters of employment
- Demonstrate skills for an effective job interview.
- Distinguish appropriate from inappropriate aspects of written business messages.
- Compose three main types of effective business letters (direct, indirect, and persuasive)
- Prepare an informal business report.
- Deliver a brief oral presentation.
- Use the Internet to research relevant topics.
- Compose bias-free documents.
- Recognize the importance of cultural diversity in the workplace.
- Recognize the importance of international business etiquette.
- Solve cases using real life business situations.
- Identify barriers to effective multicultural communication and demonstrate ways to overcome these barriers.
- Effectively demonstrate a knowledge of modern technology as it relates to communication
General Education Outcomes Supported
- Students can write clear, coherent, well-organized documents, substantially free of errors.
- Students develop effective oral communication skills.
Standard Practices Topics
- Listening skills
- Nonverbal communication
- Oral presentations
- Improving basic grammar skills
- Composing business letters and reports
- Job search skills (resumes, application letters, interviewing, etc.)
Learning activities
- Textbook assignments to gain a better understanding of business communications.
- Create and present an oral presentation.
- Team building activities covering listening skills and/or nonverbal communication.
- This course requires additional work that may need to be completed out of class or in a virtual or on-campus lab.
Assessments
The final is a comprehensive Capstone project. The Capstone will cover a select number of the core learning outcomes (i.e. job search skills), in as much that the instructor will provide a job search laboratory for the students to participate.
Grading guidelines
A traditional grading scale will be used, and students will be evaluated based on their combined performance on:
- homework assignments (textbook)
- exams and/or chapter reviews
- presentations
- capstone project (final)
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