BIKE 2043 - Service Department Operation

Description
This course covers the daily and seasonal operation of service departments. Students will understand, implement, and manage a repair queue. Students will demonstrate the ability to anticipate material and labor needs in a working shop.

Pre-Requisite
Completion of all BIKE 1000 level courses with a grade greater than or equal to D.

Co-Requisite
This course will be taken in conjunction with all BIKE 2000 level courses.

3 Credit Hour(s)

Contact Hours
45 lecture contact hours; 45 lab contact hours

3 Faculty Load Hour(s)

Semesters Offered
Fall, Spring, Summer

ACTS Equivalent
N/A

Grade Mode
A-F

Learning Outcomes
Students completing this course will:

Role play repair check-in, customer feedback, repair estimation, repair delivery.
Describe theory of the two-track repair queue system.
Schedule staff and repairs to meet business demands.
Evaluate inventory and calculate reorder of shop parts and accessories.

General Education Outcomes Supported

Students develop higher order thinking skills.
Students develop effective oral communication skills.
Students can write clear, coherent, well-organized documents, substantially free of errors.
Students demonstrate information literacy.

BIEA (Bicycle Industry Employers’ Association) Program Outcomes Supported

Student will demonstrate ability to assemble and repair all types of bicycles currently in use.
Apply foundational skills and knowledge to continuing professional development in response to changes in bicycle technology.
Apply knowledge of systems and measures to find solutions to novel repair situations.
Student is able to provide solutions that balance business, customer, and professional goals.
Demonstrate ethical conduct in all job and personal cycling activities that maintains an image appropriate for the profession.

Standard Practices
Topics list

Business Principles in Bicycle Retail
Service Writing Genres
Service Department Operations

Learning activities

Courses must, at a minimum, cover the core learning outcomes for each topic. Faculty may add to these outcomes but may not omit any of them.
Laboratory exercises should average between 2-3 hours each week and include all applicable elements of the Barnett’s Bicycle Industry Manual modules for the lesson and outcome for assessment.
Lab safety and equipment orientation and enforcement of safety protocols is the responsibility of each faculty. A standard lab safety PowerPoint will be provided to faculty for training. Scoring 100% on a mandatory department-provided lab safety quiz is required before students may participate in lab.
Since all general education outcomes are supported by specific course and program outcomes, all instructors should include learning activities that develop these outcomes in their courses and identify them in course syllabi. Instructors should describe how these activities will be evaluated in their course syllabi and/or reflected in their gradebooks.

Assessments

Written exams, quizzes, and class assignments; class participation; lab-based performance profiles and competency-based demonstration of mastery, and digital work including, but not limited to, group work, discussion, and projects done in virtual environment and/or college’s LMS.

Grading guidelines

80% of students will score ‘Satisfactory’ or higher on rubric concerning physical demonstration of customer/mechanic interactions.
80% of students will score ‘Satisfactory’ or higher on a rubric scoring essays describing repair workflow.
80% of students will score ‘Satisfactory’ or higher on a rubric scoring essays describing labor resources and scheduling.
80% of students will score ‘Satisfactory’ or higher on a rubric scoring essays describing shop resources and stocking of inventory.